Gulfport, MS
“Although I’m one of the new guys in the organization, Gulfport was the first Klumb Lumber Distribution Center. We have 22 acres and are the largest Distribution Center in the Klumb family in terms of sales volume.
“The thing that continues to impress me about this company is the commitment to customer service. This customer focus permeates the entire organization all the way to the drivers and yard people. Because of this attitude it’s the closest thing I’ve seen in my 30 years in the industry to a perfect world of customer care.
“With our outside sales people making calls on different dealers and keeping in touch with the industry trends, we’re exposed to so many different aspects of the industry. It means we know that the industry term for a product is different in Louisiana than it is in eastern Mississippi, so when a customer calls to place an order, we know exactly what they are ordering. No confusion.
“We can also be immediately responsive to the market. If we need to pull something from the shelves or add a new product line, it’s instantaneous. We don’t have to phone headquarters or call a committee meeting, we just do it. And, that means our customers have what they need to service their contractors.”
Dan Carroll
Manager
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